HP Instant Ink Review 2023 – Is HP Instant Ink Worth It?

66 thoughts on “HP Instant Ink Review 2023 – Is HP Instant Ink Worth It?”

1. I thought it was a great idea to just be able to use a certain amount of limited printing since we hardly use the printer. Signed up for the minimum $2.99/month for 50 pages. 3 month free trial period, I was loving it. I was still with the ink that came with the printer, so it was fine. We were printing and maybe exceeded the 50 pages since we are still in trial period. One day my daughter printed 10 pages, never came out, and no indication as to why, the queue said it printed, so it counted the 10 pages. Daughter re-printed the same 10 pages, and again, nothing came out, only said printed 10 pages. So I check the printer and it said no ink. I replace it with the HP Instant Ink I received from HP which I though was cool, and voila the 10 pages comes out. I called Customer Service to inform them that there is a glitch in your software regarding counting the pages even though the printer has no ink. The software should mention that it has no ink and therefore could not print. Instead it loves counting printed pages even though there no pages being printed. Customer service said “there is no glitch in our software, so did you want to be credited for the pages?” I answered “there is a glitch in the software, and it does not matter because we are still in the trial period”… Customer service said “so what do you want me to do ? ..” I said “I think you need to inform the developers regarding the software glitch”.. Customer service “there is no glitch in the software”… I said “OK… goodbye” and today I am cancelling my participation in this program. The standard ink that came with the printer may not be compatible with the Instant Ink program, but I am not sure because the printer did not indicate through their software that there is no ink in the printer.

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2. I just got screwed. I signed up for instantink with the 100 page setup. On a rare occasion I went over. The problem was that they sent sets of cartridges faster than I needed them. I ended up with two (2) complete sets of cartridges and almost full cartridges in the printer. So I decided that I wasn’t needing cartridges that fast and being on board to retire I could forgo this convenience, so I cancelled the subscription only to learn that not only did the cartridges in hand wouldn’t work but the ones I already had loaded in the print no longer worked. Don’t fall for this misleading hype.

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   • Hey Wesley. You didn’t get screwed, I think you just misunderstood what you were paying for. You weren’t paying for the cartridges, you were paying for the ability to print. Since you canceled the subscription, you lost the ability to print. You can still print using normal cartridges from the store. Hope that clears that up!

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     • Unfortunately, Joe, you are right. I’ve experienced that I pay for the ability to print. However, I thought I brought the printer so I had the ability to print. I signed up for the Instant Ink program and after a couple of months, I didn’t receive cartridges when I was out of ink, so I canceled the subscription and bought cartridges at Costco so I could print. After loading the purchased cartridge, I got the message that even though this wasn’t one of their cartridges, the copies that I print using the new cartridges would be counted against my remaining subscription. A couple of weeks ago, my subscription expired and now I can’t print because it’s telling me that I have to sign up for Instant Ink for my printer to work. What!!!! HP has locked me out of my own printer. These are Costco HP cartridges, not the Instant Ink cartridges that I didn’t have anyway. Now I’ve been on hold with their virtual agent for 45 minutes trying to resolve the issue. I am in HP Instant Ink hell.

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       • If they send you too many cartridges ahead, don’t worry, they will stop sending you cartridges – because the printer is constantly reporting back its status. You were not “screwed” because the carts you already had stopped working – the truth is, you were trying to screw HP (even if inadvertently) because HP fronted you the ink, and then you decided not to pay for it.

         I have the $5 plan even if I don’t really need it; $5 a month to print is cheap any way you look at it, IMO, and never worry about cartridges. (Note: I think they cut the rollover pages in half since this article was written – max is now your monthly amount). –Gary

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3. Wondering if you had any insight to this, I saw on another review that once you select a paid option that you can no longer go back down to the free (15 page per month) program? And if I were to use the prepaid enrollment card, would that still count as a paid option and no longer allow me to go to the 15 pages only? Thanks for your help!

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   • Yes, that is correct. Once you upgrade from the free account, you aren’t able to change back.

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4. “Once you cancel, you won’t be able to print using the provided cartridges anymore.”

   Yes, anyone can cancel anytime, there’s no cancellation fee. The Instant Ink cartridges will still work until the last day of the current billing cycle – to give customers a chance to buy cartridges from the store. Instant Ink cartridges should be replaced with store-bought cartridges after the last bill is generated and charged to the customers billing info (credit card, paypal account or prepaid balance). The account is effectively closed after that.

   “The top tier package is for a maximum of 300 pages per month.”

   500 pages per month = $14.99 per month
   maximum roll over pages = 1,000 pages

   700 pages per month = $19.99 per month
   maximum rollover pages = 1,400 pages

   Upgrades effective any day within the current billing cycle so if you exceed your monthly page plan, you don’t need to get billed with the overages. Downgrades will only be effective on the next billing cycle – you will get billed for the cost of your current page plan for the last time, after the last day of your billing cycle before the downgrade kicks in. All this can be done in the customer’s online dashboard.

   Instant Ink Online Dashboard (instantink.com)
   – download invoices from previous billing cycles / know how many pages got printed – what got you billed.
   – know when the next cartridges are gonna be ordered
   – track incoming cartridge shipments / find out if there are lost shipments!
   – edit or keep contact and billing information updated.

   Lost shipments are a constant cause of customer aggravation. If a customer moves to a different address – the printers does not have a built-in GPS nor HP employ elves with 6th sense, to tell the systems that the customer is printing from a different zip code or location. Shipping address must be updated on the customer’s Instant Ink online account. Cartridges are automatically ordered and shipped – if shipment is missing, printer will run out of ink – customer will get mad.

   Email address is very important – keep it current or updated. If customers lost their credit card, the credit card expired or cancelled – and the system wont be able to charge. Suspension of the account happens after the last day of the billing cycle. If the charge is declined due to insufficient funds, there is a 14-day grace period. The system will send notifications thru email. If the email address is wrong, the printer stops working because cartridges are disabled – customer has no clue except the message on the printer screen “visit HP Instant Ink website” to stare at and get mad. All notifications are sent to email including cartridge shipments, upgrade/downgrade confirmations, and billing issues.

   Customer should be sensible enough to keep shipping address, billing information, and email address current as possible. Ink shipment tracking is also a clickable link from the dashboard ink shipment history.

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   • Thanks, Paul, this is all great information. The two top tiers weren’t offered when I originally wrote this review, I’ll be updating it sometime in the future.

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   • I wish there was a 1000 a month plan or something, I am new at it, I’ve printed almost my 700 pages in just a couple weeks…..

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     • Contact HP Instant Ink. In the past they’ve had programs with more pages available, but just didn’t publish it. They may be willing to work with you on a plan to. I’ve always had excellent customer service from Instant Ink.

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5. Could one start out with store bought cartridges to gauge use levels and then sign up with instant ink a few months later?

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   • Yes, you can start and cancel a subscription at any time.

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   • You could, but they will generally give you a few months free when you buy the printer, so spending a lot more money on ink is rather a waste. You can upgrade or downgrade the plan so I decided to get the 300 page plan while it was free! Although I never printed nearly that much. (Note, you cannot downgrade to the 15-page free plan. If you think you’ll only print occasionally – start with this one).

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6. How much do you actually save on ink? The Easy Replenish says you save 10%, which I can do at my local Office Depot store. The Instant Ink said up to 50% savings. The guy in BestBuy talked like the only thing I would pay is the monthly cost of the subscription, but I know that can’t be right. I don’t print very often, so I don’t know if the Instant Ink is worth it. Thanks.

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   • How much you save on ink depends on which printer you buy and how often you print and what you print. Typical savings are between %30 and %50.

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7. I own a HP 8610. I love the printer. I’ve spent over $130 across the 4 years I’ve been with the program and done an ink change once. I’m not particularly complaining about the cost so far, but what’s ended up happening and what it means. I’m now getting an error that my printer can’t connect to the internet to contact HP Instant Ink, although the printer is connected enough to be able to use HP apps and print wirelessly. Every single time I print, I get an error dialog on my PC as well as have to get up to touch the printer so printing can continue. I’ve tried connecting it with a wire (ethernet), changed the IP, turned off IPv6, checked firmware (most current version), checked drivers (most current drivers), rebooted my router, power cycled my router, opened the printer IP through the router, just in case, I mean, the little blue light is solid and the printer connects fine to HP apps, that alone means everything. It just won’t work. The printer just will no longer connect to HP Instant Ink. I don’t know if something changed on HPs end but HP is of no use because the printer is out of warranty, anyway, so I can’t even find out. If you doubt that I’ve done practically everything I could possibly do, I’ve even tried factory resetting the printer. I’ve been depending on the community chat but that hasn’t worked. Suffice it to say, it definitely has not been worth it for me. Now I have a box of unused HP Instant Ink I won’t be able to use and that I’ll have to send back. It’s def. soured me on the HP or any type of subscription ink service like this.

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8. I replaced a black cartridge and dislodged then reinserted the colour cartridge at the same time. The printer then stopped working because there was a faulty or failed colour cartridge. All attempts to print, even in black and white, now failed. I contacted HP who agreed to send replacement cartridges, to arrive by the next Monday at latest . By the Thursday after they had still not arrived. They were on the way, but unable to print for a week now I requested HP send spare cartridges for me to have in reserve to prevent a repeat of this breakdown of the promised service. I got agreement to this and an email confirming they would send these, and to say I should await a further email with tracking number. Neither this nor cartridges arrived. A second contact apparently produced the same result. (I had asked to be put on to a manager during this contact, and this almost worked, but I was cut off while trying to type my explanation of the issues.) But, to my surprise after all this, I have several days later received an email with tracking number, but, just as recall from the last tracking check, Royal Mail only say the sender is preparing the item for despatch, it took several days after this, last time, before delivery.
   Good luck if you make the mistake of signing up for stress like this. I don’t need it.
   Back to Canon for my next printer.

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9. HP had a glitch with the 8610 printers. I spent hours over the phone with their techs trying to fix it, to no avail. They are working on it and hope to have a solution soon, (maybe by Friday, Sept. 20?).

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10. The HP instant ink subscription plan does offer a 500 page for $14.99, and a 700 page for $19.99. That’s the one I am on a free trial for. I don’t know why they don’t advertise these 2 price points.

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11. Heads up… There’s been a 500 and 700 page plan for quite a while. And then there’s the 7000 pages (or 2 years) ojpro premier. Also the ojpro 8035 (8 months or 2400 pages)… So many options.

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12. HP HAS SUPPOSEDLY CORRECTED THE PROBLEM WITH THE 8610. Took me awhile to get it back online, but it is now working.

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13. How do l know how many pages l have used and rollover?

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14. Hi there! I’m at work surfing around your blog from my new iphone!

    Just wanted to say I love reading through your blog and look forward to all your posts!
    Carry on the outstanding work!

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15. I just bought an HP OfficeJet Pro 8210 from Best Buy, and am going to sign up for Instant Ink. This info was very helpful. Wish I’d seen this site when I was shopping lol!

    Joe, I’d disagree with one thing: “Be honest, you never have spare cartridges on hand. Nobody does.” I have always kept spare cartridges on hand. I’m like that. So when my 5-year-old OfficeJet Pro 8100 quit working with a printhead error (probably because I’d put a remanufactured cartridge in it and it leaked), and of course very few current printers use the same cartridges … my foresightedness has left me stuck with $70 bucks or so worth of unused cartridges. At least Instant Ink should save me from this!

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16. My experience with Instant Ink has been only positive, I never have to think about buying ink and have had found the customer service to be excellent. I am happily recommending this service to my family and friends, as well as my code BBvGm for an extra month of free ink! You can always cancel your subscription and change back to normal cartridges, but with the improvements I’ve experienced, I don’t plan to anytime soon!

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    • AS READING SOME OF THE REVIEWS I WILL LIKE TO SHARE MY EXPERIENCE IM ON THE MODERATE PLAN AND I LOVE HP INSTANT INK IT HAS SAVED ME HUNDREDS OF DOLLORS ON INK AND ITS SO FABULOUS TO KNOW THAT IM SAVING HUNDREDS OF DOLLORS THANK YOU HP INSTANT INK YOU GUYS ROCK ON SAVING ME HUNDREDS OF DOLLORS ON INK GOD BLESS YOU GUYS FOR THIS PROGRAM BEFORE I WOULD SPEND ALLOT OF MONEY I HAD TO GO THREW EBAY, SOMETIMES TO BUY THEM EVEN EXPIRED AND I DIDNT LIKE IT UNTIL I BOUGHT MY NEW PRINTER AND IT OFFERED ME THIS PROGRAM I LOVE IT SO, SO MUCH THAT IM WORRY FREE ON SPENDING HUNDREDS OF DOLLORS THANKS AGAIN HP INSTANT INK GOD BLESS YOU GUYS STAY SAFE . ONCE AGAIN IM TRULLY A HAPPY CAMPER WITH THIS PROGRAM.

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17. This has been by far the most useful ink program. The ink is instantly shipped once the printer senses it’s getting low! Nothing but great things to say about this program

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18. This might be stupid to ask but I did not understand if we’ll be paying an additional fee for the cartridges sent thru instant ink program.

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    • No, the cartridge cost is covered by the monthly subscription cost

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19. So I am thinking to move to the HP 7740 ink jet for my home office. Also looking at instant ink for all the benefits described. I am a moderate user maybe 100 copies per month printing B/W and photos and graphics (I am a graphic designer). My hesitation though is that ink jet printers can be problematic as ink jets clog if the printer is not used for a period. This is my experience from owning ink jet printers. Ink is wasted when when the printer cleans its jets thus raising ink cost. Is my concern justified?
    BTW like the reviews.

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    • Your concerns are justified. However, the HP 7740 is not compatible with HP Instant Ink, nor is any other wide-format printer.

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20. It is very easy to end up paying a huge amount for ink with this plan, and hard to save much. My wife was printing a lot for awhile ( class handouts), so I moved up to the $9.99 300 pages plan. Looks like 3.33 cents a page… but she soon dropped to printing about 50 pages or so. HP doesn’t give you a monthly email noting how many pages you are printing, nor a billing notification, so you can end not realizing your status unless you login and check.
    So for months we were paying more like 20 cents a page. The “rollover” seems like it would make up for it, but they cap the rollover, and if you move to a cheaper plan the cap drops to the smaller plan cap and you lose all the pages accrued. It is far better to use a cheaper plan and pay extra once in a while, than to move to the higher volume plan and end up paying far more.
    Figure this as a way to just have ink appear before you need it, and not a way to save any money on ink.

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    • I encountered a similar situation but realized that my carryover was limited. I exhausted my carryover (443 pages) and my current monthly allocation by printing out upcoming assignments until I was slightly above my new plans limit of 50 pages. I, then changed my plan to 50 pages per month without losing any money. I eventually increased back to the 100 page per month plan. All three plans worked for me and saved me money.

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21. I cancelled my subscription. HP’s promotion is that replacement cartridges will be sent in plenty of time prior to the need for replacement. Most recently both the black and color cartridges went out about the same time. I got an e-mail notification stating that a new cartridge was being shipped the day the printer stopped working. So I couldn’t print till it arrived. After replacing the black replacement cartridge that was shipped I discovered the color cartridge was empty as well. I never received an e-mail notification that a replacement color cartridge was being shipped, and never received one. Inquiries to HP Support went unanswered.

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    • If you run out of instant ink and have regular cartridges that are not empty, you can use them and they will not affect your subscription. I had t do it once

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22. Do you think it’s worth it if some months I print 500+ pages, and some months 5?

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    • In this case I’d go with the 100 page plan, and if you realize you’re printing more than 200 pages in a month, upgrade your plan. Also, the additional pages aren’t that expensive, and finally, I think they’ll let you upgrade your plan retroactively if this happens. (but don’t quote me on this)

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23. There is a 700 page plan for 19.99 a month. No longer is the 300 page plan the largest. The 700 page plan is listed on the website that customers go to in order to sign up. The 700 page plan has all the features that the other paid plans have. We have been offering the 700 page plan for a couple of years.

    Lona Williams
    District Sales Lead
    HP/Mosaic

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24. How will I be affected if I subscribe to a plan and have to unplug the printer at a later date because I’m moving to a different house.

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    • Hi Kim, your subscription wouldn’t be affected at all.

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25. i haven’t received ink in about a year or so. my printer keep jumping offline and i think that when i replug it , it starts the print page number back to zero each time. i have tried numerous time to reach hp many many time but i never get a response. i just need a working number so that i can talk to someone

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26. I bought an HP Office Jet 8702 second hand and it won’t let me enroll in Instant Ink because the prior owner’s account is still set up. Any solution? HP instant chat IS THE WORST EVER.

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    • Hi Linda. Try removing their Instant Ink account by going to the settings menu on the printer, finding the network settings, and removing or disabling the web services from the printer. Then restart the whole thing and try enrolling in Instant Ink again. I hope that works, it’s a problem I haven’t run into before.

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27. One great advantage for infrequent users is that I always found my normal cartridges ran down fast due to the high ratio of print head cleaning cycles vs actual pages printed. I found that a set of cartridges rarely lasted more than 18 months, even if that was only 100 pages, so the per-page cost was higher than the cheapest instant ink package. Instant ink doesn’t charge for a cleaning cycle.

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28. I have just bought the Envy Photo 6200. Is this printer compatible with the instant ink subscription. Please let me know soon because my ink level is low

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    • Yes it is

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29. Is the HP instant ink oil-base or water based? I want to print labels for outdoor use which use toner, but I would have to buy a laser printer. If the HP7740 would do the job and I can just use laser-jet labels.

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    • You would need inkjet-based labels. Most companies, like Avery, offer inkjet versions of all their labels.

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30. So far I like Instant Ink pretty well. I’ve only been on it a few months, and later this year I want to compare what I’ve spent with what I’d have spent on regular cartridges to see if I’m actually saving. (I always buy HP cartridges; I tried a reconditioned one one time, and it leaked and wrecked the printer.)

    I do have one caution. I’m pretty sure that on occasion it records pages I didn’t print. It’s rare and the numbers are small. But I’m on the lowest plan, and the allowed page count is always tight. The first time it happened, right after I started paying, I griped to support and they actually credited me 30 pages for free, which impressed me. But it’s a good idea to keep track of what you really print vs. what you get charged for.

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31. Me & My Wife just started the HP Instant Ink Program for $19.99 for 700 Pages but I don’t know yet if it is more then enough or what yet because we just started because we ran out of my refilled cartridges and I have a Small Business I operate from home and my Wife is A school Teacher and We are now trying it out to see how it works out for us I do like the Convenience of not having to goto the store to buy the cartridges or goto the store and get them refilled and that HP just mails them to our house and we get them and put them in and start printing. I will re-submit a new Comment when we use it for the 30 days and see how it worked out

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32. Just bought a 3833 and enrolled in Instant Ink. (free plan- because the charge for extra pages is not much more than the cheapest paid plan – and no charges if you don’t go over your free amt)
    Important thing that I don’t see emphasized enough is that “any page is a page”
    So if you mainly print B & W documents you won’t save much
    BUT if you print mainly 8.5x11inch colour photos on photo paper (uses a ton of colour ink) you will save a fortune

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33. I appreciate how this could be a good deal for some customers. I’m not among them.

    I paid my subscription and overage charges every month for pages printed above my plan.

    Getting good value in this program means constantly monitoring your page use and comparing it to your subscription plan. If those 2 are ever out of synch, any cost advantage you migh have enjoyed is lost.

    The thing is, if I was going to spend this much time th inking about printer ink, I’d just buy it when I needed it. The service I’d pay for is one that just ordered replacment ink when I needed it as a pay as you go deal. That’s not this.

    This program is also a little like a cult in that they make it difficult to quit. In addition to the standard trick of making the “unsubscribe” button difficult to find on the website, the ink cartridges they send come with some electronic trickery that stop working when you unsubscribe.

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34. Instant ink has been great for us, I don’t have to drive around town trying to find cartridges anymore. A full set of cartridges at Office Depot are $81.89. I don’t even try remanufactured ones because they fail to perform. HP has plans now for up to 700 pages a month with 700 page rollover. (I have a HP Officejet Pro 6978)

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35. Just curious, how long did your initial ink cartridge last? I’ve had my HP officejet 8020 for 1 month roughly, printed about 60 pages and my supply status is showing roughly 30% remaining or each color. At this rate, the cartridge would only last 100 pages which is incredibly low?

    I’m guessing their cartridges that come with the printer is much smaller capacity. Is that assumption correct?

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    • Yes, that is correct. The starter cartridges are between one-half and one-quarter full.

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36. I just received an email from HP that they no longer have the free plans. As of 12/11/20, I’ll be charged $.99 a page for the 15-page plan. I use about 2-8 pages a month so not sure if it will be worth it in the long run but will have to figure it out. Not happy as I was told by Best Buy when I bought the printer that I would have free ink for the life of the printer. But that’s not what it says in HP’s TOS. Here are the new plans:
    MONTHLY PLANS PLAN FEE EXTRA PAGE SETS UNUSED PAGE ROLLOVER
    15 pages $0.99 10 pages for $1 Up to 45 pages
    50 pages $2.99 10 pages for $1 Up to 150 pages
    100 pages $4.99 10 pages for $1 Up to 300 pages
    300 pages $11.99 10 pages for $1 Up to 900 pages
    500 pages (NEW!) $18.99 10 pages for $1 Up to 1500 pages
    700 pages $24.99 15 pages for $1 Up to 2100 pages
    1500 pages (NEW!) $49.99 15 pages for $1 Up to 4500 pages

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    • Thanks for the update Marjorie! We will be updating this post soon!

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37. I ended up canceling my plan. In the long term, it is definitely not worth it for me. My printer would sit there unused and I’d be racking up the bill monthly (2.99), then I’d need to use the printer at some point and end up going over the 100 page per month limit (rollover) and having to pay extra. This happened to me several times.

    Initially, when I’d done the math, for minor to moderate printing, it made sense because @2.99 monthly, I figured it was $36 yearly and that I am getting ~600 pages per year, but actually going through the years (and I gave it a long chance subbing 2016-2019), it doesn’t work out that way because life is not that ‘neat’. If you’re the type of person to definitely, 100% have no chance of going over 50 pages per month, then maybe it works out. For me, there were times when I would need to go over the limit, which added cost to the plan. The printer also started having issues and would require a fac. reset now and again to get instant ink working again. Eventually, it was no longer convenient and I would be almost scared to use the printer or “waste” ink.

    I’ve ended up swapping to XL ink and this is working out much better for me. It’s expensive in the short term but now I have no fear of printing ‘too many’ documents, wasting ‘prints’ on paper jams or misprints, etc. and when my ink is running low, Amazon gets it here the next day or 2 days, latest. I would say to the curious, try it for 6 months to a year and see if it works. It ended up not being for me.

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    • Sounds a lot like my experience.

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38. Also Got the email a couple of months ago that the free plan was going to $1.25 CAD in Dec.
    Just got another one today that it will remain FREE (15 pages) for the life of my printer!! Good deal HP

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    • Yes, I, too, received the second email saying that the plan I had of 15 free pages per month will continue for the life of my printer. I’m very glad that they’ve reconsidered stopping it as I do think the plan is a good one. Now I can think well of HP again.

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39. Re Instant ink: Where I live it gets cold, occasionally into the minus 30’s. By the time I get to the postbox, the ink could be frozen solid. I presume this will destroy the cartridge. Should this be considered as a negative for Instant-Ink?

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40. I got an HP Envy 5660 series several years ago so that my Niece could send photos of her new baby via internet. She never did (who has actual “pictures” anymore”, she said) and I bought a smartphone with 132g…for PHOTOS. I got a few sheets of Kodak paper with the printer and made maybe 2 photos and maybe 1 regular printed black ink page EVER, and arguments with Hubs that “why doesn’t the printer ever work?” I have tried sooo many times to get it running and just give up.
    I never signed up with the ink service, but just after using the printer these couple times, it has said it has no ink in it – black or color. I might consider the free ink service because we don’t even print a page a week, just an occasional email that Hubs prints for me at work or I go to UPS so not to bother him.
    The Envy 5660 is also a scanner and copier (no fax, I think). NEVER USED IT but the 3x. Anyway, is my Hp Envy 5660 still available for the Insta-ink? I’ve often thought to just get rid of this practically brand new Envy and settle for a laserjet, etc. since it comes WITH the ink, it used to be cheaper just to toss these when the ink ran out because a new one (at appx $40) would have new cartridges in it (which were $45+ at the time.)

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41. Overall it has been worth it; however, they occasionally forgot to send you ink (or send it very late) and you are forced to replace your own ink out of pocket… in addition to paying the Instant Ink subscription.

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42. I print very infrequently, so I use the cheapest plan. For me it is quite enough. The main thing is not to forget to periodically print something so that the ink does not get stuck.

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