Are you in the market for a new printer? Well, let me tell you about my experience with the HP OfficeJet Pro 6978. Spoiler alert: it may just be HP's worst printer ever. As someone who has tested out numerous printers over the years, I was sorely disappointed by the performance of this particular model. But don't just take my word for it - read on to find out why this printer may not be worth your time or money.
If you're considering purchasing the HP OfficeJet Pro 6978, you'll want to hear about the issues I encountered. From slow printing speeds to constant paper jams, this printer left me feeling frustrated and dissatisfied. But before you make your final decision, be sure to read the rest of my review to get all the details you need to know. Trust me, you'll want to be informed before making a purchase you may regret.
Why you should trust my opinion of the
I’ve worked in retail sales for over 10 years now, specializing in selling and fixing printers and other consumer electronics.
When I write reviews, I rely not only on my own testing but also on the feedback and experiences of my customers.
I’ve sold more than I can count, so you can trust that I’m giving you the full picture!
My HP OfficeJet Pro 6978 Review Rating: 2.8/5
After my experiences with the HP OfficeJet Pro 6978, I’m not satisfied with the quality of this printer. I try not to sell it, and I don’t recommend it.
- Wireless connectivity
- Print, scan, copy, and fax capabilities
- 2.65″ touchscreen display
- Automatic document feeder with a 35-sheet capacity
- Automatic duplex printing
- The printer produces high-quality prints with vibrant colors.
- The automatic document feeder is a convenient feature that saves time when scanning or copying multiple pages.
- The wireless connectivity allows for easy printing from various devices.
- Automatic duplex printing is a great feature that saves paper.
- This printer has a high failure rate out of the box. There’s a good chance you’ll need to exchange it.
- The inkjet heads tend to fail after 16-24 months of use
- It’s quite noisy when printing
The Bottom Line
Overall, the HP OfficeJet Pro 6978 Wireless All-in-One Color
However, the biggest problem with the HP OfficeJet Pro 6978 is the high failure rate. I’ve sold a lot of these printers, and at least one in four gets returned for being dead on arrival. It’s just not a reliable printer.
If you’re in the market for a reliable all-in-one printer, I recommend checking out other options before making a final decision.
My Full HP OfficeJet Pro 6978 Review
Print Speed: 3/5
The HP OfficeJet Pro 6978 has a print speed of 20 pages per minute for black and 11 pages per minute for color.
While this speed is decent, it is not the fastest I’ve seen.
The draft mode is available, which boosts the speed to 30 pages per minute for black and 26 pages per minute for color. However, the quality of the prints is not as good in draft mode.
Print Cost: 3/5
The HP OfficeJet Pro 6978 uses four ink cartridges: black, cyan, magenta, and yellow. The cost of the cartridges is average, and they are easy to replace.
However, the cartridges do not last very long, especially if you print a lot of color documents.
Thix printer is compatible with HP’s Instant Ink program, which can save you money if you print a lot. If you’re interested, learn more by reading my HP Instant Ink review.
In my opinion, this printer has negative durability. It has a high failure rate out of the box. I’ve sold dozens of this model of printer, and nearly one in four gets returned as defective.
The inkheads also tend to fail after 16-24 months of use. I’ve found several reviews from other users who have experienced the same issue. This is a significant problem because replacing the inkjet heads is too expensive and time-consuming to be worth it. You’ll need to replace the printer.
I don’t think this printer will last very long, which is disappointing.
Print Quality: 3/5
The HP OfficeJet Pro 6978 has a print resolution of 600 x 1200 dpi, which is decent.
The quality of the prints is good, but not exceptional. The colors are vibrant, but I’ve noticed some smudging on occasion.
Scan Quality: 3/5
The HP OfficeJet Pro 6978 has an optical scan resolution of 1200 dpi, which is decent. The quality of the scans is very average.
Nowadays, printer scanners are all pretty good. But if you need professional scan quality, this printer doesn’t have it.
Duplex Features: 3/5
The HP OfficeJet Pro 6978 has automatic duplexing, which is a great feature. You can print double-sided documents without having to flip the pages manually.
However, the duplexing is slow, and there is a noticeable delay between printing the first side and the second side.
The HP OfficeJet Pro 6978 has built-in Wi-Fi and Ethernet connectivity, which is great. You can print from your computer, smartphone, or tablet without connecting them directly to the printer.
The printer also has a front USB port for printing from or scanning to a portable drive.
The HP OfficeJet Pro 6978 has a 2.65-inch LCD touchscreen, which is easy to use. The touchscreen provides an intuitive method for viewing status and changing settings.
The printer also has a 35-sheet automatic document feeder and an 8.5 x 11.7-inch flatbed. The input tray can hold up to 225 sheets of paper, which is a decent amount.
Brand Reputation and Customer Support: 1/5
It’s no secret that I don’t like HP’s customer support. In my opinion, they do a terrible job of helping customers once they’ve gotten their money.
I’ve had several great customers complain to me about their experience with HP’s support team.
While it’s not a total dealbreaker, and bad service isn’t unique to HP, it’s something to keep in mind before you make a decision to buy this printer.
HP OfficeJet Pro 6978 Review | Bottom Line
After using the HP OfficeJet Pro 6978 for a while, I found several features that stood out as major wins.
First, I love the printer’s wireless connectivity options. It’s easy to connect to Wi-Fi and print from a smartphone or tablet without any issues.
The 2.65″ LCD touchscreen also made navigating the printer’s settings and functions easy. It’s also got a 35-sheet automatic document feeder, which makes scanning and copying multiple pages a breeze.
Of course, there’s a lot about this printer I don’t like. Starting with how many times it just doesn’t work.
When you buy a printer, or anything, you expect to open the box and put it to use. I don’t know anyone who buys a printer before they need it. With this printer, there’s a good chance you’ll get a defective model, and need to exchange it.
Another issue my customers have had is the inkjet heads. They tend to fail after only a few months of use, and they are impractically expensive and difficult to replace.
Additionally, the printer seemed to perform maintenance tasks for several minutes every time Iused it, which was a waste of time and resources. Again, when people need to print, they need it now, and this printer makes that difficult.
Final Verdict: 2.8/5
Overall, I have mixed feelings about the HP OfficeJet Pro 6978. While it has some great features like wireless connectivity and an automatic document feeder, the inkjet head issues and excessive maintenance tasks were major drawbacks.
We would only recommend this printer to someone who’s willing to put up with these issues, and even then, I would caution them to be aware of the potential problems. There are way better options available at this price.
My Favorite HP OfficeJet Pro 6978 Alternative: The HP OfficeJet Pro 9015e
The HP OfficeJet Pro 6978 falls short in several areas. That’s why I recommend the HP OfficeJet Pro 9015e as a better alternative.
The HP OfficeJet Pro 9015e boasts faster print speeds; up to 22 pages per minute in black and 18 pages per minute in color. Its automatic document feeder can handle up to 35 pages at once, and it has a larger 250-sheet input tray. The 9015e also has a larger 2.7-inch touchscreen display, and is a more current model.
The HP OfficeJet Pro 9015e is a more powerful and versatile all-in-one printer than the 6978. I highly recommend it to anyone needing a reliable and efficient printer for their home or office.
HP OfficeJet Pro 6978 Review | Final Thoughts
After using the HP OfficeJet Pro 6978 Wireless All-in-One Color
Yes, it’s not all bad. It’s a decent size and has a lot of the features people look for in a modern printer.
I just can’t confidently recommend a product that doesn’t work so often. I’ve had so many customers return this printer that I’ve started actively discouraging people from purchasing it.
If you’d like to roll the dice, then check out the HP OfficeJet Pro 6978 on Amazon.
As always, be kind to each other, and happy printing!
The HP OfficeJet Pro 6978 is one of the most disappointing printers I've encountered. I've had so many of these printers come back defective that I no longer recommend it to any of my customers.
- Decent footprint
- Good connectivity options
- Often Defective
- Printheads dry out
- Reliability problems
- Terrible customer service